eStore Policies

Order Cancellation Policy
To cancel an order you have placed with Sylvia Pippen Designs, you must contact customer support by email (cancel@sylvia-pippen.com) or by phone (808 9812681).
Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped.  When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can
request to return the item for a refund (minus shipping costs).

Out of Stock Policy
Our inventory can fluctuate throughout the day, so an item indicated as “in stock”
when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most out of stock items are in stock again within two (2) weeks.

Shipping Policy for In Stock Items
All items indicated to be in stock are shipped on the same day if the order is placed before 1:00PM  Hawaii standard time. In stock items ordered after 1:00PM  Hawaii standard time will be shipped on the following business day. A confirmation email is sent once the item leaves our warehouse.

NB* not sure to include the following yet …… We do not get a tracking number on manually posted orders. {This email will not only confirm that the item has left our warehouse, but will also provide the UPS tracking number for your item along with an estimated delivery date (according to UPS, and based on the shipping method you selected)}.

Return Policy
Every product you buy from Sylvia Pippen Designs comes with a 30 day limited warranty. The warranty applies to products that have been confirmed as defective by Sylvia Pippen Designs, which may be repaired or replaced (at our sole discretion). For assistance or to xchange a defective product, please call Sylvia Pippen Designs customer support at 808 981-2681

Online Return & Exchange Policy
Sylvia Pippen Designs will issue a full refund for most items returned in new condition within 60 days of the shipment date. IMPORTANT: All returns to Sylvia Pippen Designs must include the original receipt.  We are unable to exchange items. In order to exchange an item, we suggest returning the unwanted item for a refund and placing a new order for the item you want. To return an item, please take the following steps:  We will confirm receipt of the returned item by email. You will also receive a confirmation email once a credit has been issued to your credit card.

Warranty
Warranty Procedure – Please contact our Customer Support for help in determining whether the item appears defective. If it is, Support will provide instructions for returning the item. Shipping costs to us are paid by the customer; all costs to ship back to the customer are paid by us. 30Day